Tissues Limited has recognized that with global competition and other factors, the manufacturing and distributing environment within which we operate is becoming more and more challenging. We have also been reviewing internal factors and its impact on the organization, in our drive to maintain our quality standards, strong relationships with our employees, customers & suppliers and with a mission of being strongly committed to the development of our employees. On Saturday 3rd March 2007, an in-house training seminar was held titled “Mastering Telephone Techniques and Professional Customer Service”.

This training was facilitated by Ms. Jenny Ramkissoon of the reputable training firm - M.K. Careers (Trinidad) Limited. The feedback is that it was a success, we have seen some improvements and we also feel that the communication skills gained by participants can contribute quite positively towards their personal growth, family life, community etc.

This opportunity provided twenty (20) frontline employees of the Tissues Group with a better understanding of their role in the work place today, since it is a known fact that quality in a product or service is not only what the supplier puts, in but also what the customers get and what they are willing to pay for.

This seminar was the first of a series of training seminars to be conducted by the company during this year. Other areas of training for developing our employees are presently being identified in our drive to increase our efficiency, establish and maintain world class production quality, market acceptance and as we strive to be a #1 Service Provider in the future.

Our sincerest congratulations and thanks to the participants for their dedication and interest shown and they will each be receiving a certificate of participation from Tissues Limited.